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Terms and Conditions

Terms and Conditions

By using the Matchwood online store operated through SHOPLINE, you agree to the use of electronic documents as a means of consent.
If we are unable to accept your order, we will notify you within two business days of receiving it, unless otherwise required by law.
We protect your personal data in accordance with relevant data protection laws and comply with our privacy policy.
If we become aware of any unauthorized use of your account, we will immediately suspend processing and use of transactions related to that account.
We ensure our systems meet reasonable security standards for your transactions.
You may exercise your rights under Article 19, Paragraph 1 of the Consumer Protection Act.
For any inquiries, please contact us via our official LINE: @matchwood_life.

Purchase Guidelines

  1. This is the official Matchwood online store. All products are guaranteed 100% authentic.

  2. For convenience store payment and pickup orders, please complete pickup and payment within seven days of arrival. Malicious failure to pick up will result in blacklisting.

  3. Shipping may be delayed due to incomplete recipient info, inability to receive, natural disasters, system maintenance, stock adjustments, or factory restocking.

  4. Delivery times are estimates. Actual delivery depends on local logistics. We cannot guarantee delivery by a specific date.

  5. Frequent order cancellations or failed pickups will result in blacklisting, requiring prepayment for future purchases. Malicious orders will lead to membership termination.

  6. Please confirm stock and read purchase terms carefully before ordering. We do not accept price negotiations after an order is placed.

  7. Product photos are actual items. However, colors may vary slightly due to different device displays or lighting during photography.

  8. Products containing natural fibers may show fuzzing or fading. Natural plant-dyed leather may show spots or discoloration when exposed to liquids.

  9. By placing an order, you agree to these terms.

  10. If you do not receive a pickup SMS, please check other channels like order details or tracking info.

Privacy Policy – Data Collection and Use

As a SHOPLINE partner, we collect your personal and transaction data during checkout to fulfill orders and provide customer service and marketing through SHOPLINE. Necessary delivery details will be shared with logistics partners for fulfillment.

Privacy Policy – Data Disclosure

We will not disclose or sell your personal data unless required by law, judicial, or authorized authorities, or to protect our legal rights in case of contract or law violations.

Privacy Policy – Revisions

We reserve the right to update this policy at any time. Significant changes will be announced on our website.

After-Sales Service

  1. Within 7 days of receipt, we offer free repairs or exchanges for non-human damages or defective items. Items must be complete with tags attached.

  2. For later issues, please send photos of the damage via LINE: @matchwood_life for evaluation. Some parts may require a fee.

  3. Report defective items within 7 days of receipt.

  4. After-sales service applies to orders verified via your account email.

  5. Exchanges for personal reasons require customers to cover round-trip shipping costs.

Return & Exchange Policy

  1. Online purchases cannot be returned/exchanged at physical stores.

  2. Returns for personal reasons require customers to cover related costs and shipping. Please contact us via order communication or LINE.

  3. Items must be returned unused, with tags and accessories intact, and free of odors or stains.

  4. A 7-day appreciation period applies. Returns outside this period or with removed tags will not be accepted.

  5. Ensure items are returned with original packaging, sealed securely. Do not attach tape directly to branded packaging.

  6. Report incorrect or defective shipments via order communication or LINE.

  7. Exchanges for personal reasons require confirmation of stock availability and round-trip shipping at customer’s cost.

  8. For hygiene reasons, socks and similar items are non-returnable unless defective.

Customer Service

We hope every purchase at Matchwood Online Store brings you satisfaction. Thank you.





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